Booking FAQ

We want you to have a great holiday with Shoreside Lettings so here are a few key points to help you.

Booking requests can be made either online or by calling Shoreside Lettings on 01983 300071.
We are open Monday to Friday 9.00am to 6.00pm, Saturday 9.00am to 5.00pm, closed Sundays.

How can I reserve a property?

To make a booking, a deposit is required. This is 30% of the total rental price. The balance is payable eight weeks before arrival. If you're arriving within eight weeks, the full amount is due at the time of booking.

I need to make some arrangements before I book

If you have found the perfect property, but need to book time off from work, or check with other members of your party before committing, we can hold a property for you for 48 hours. This can be done via email or telephone.

Advance Reservations

To make sure that you have first refusal on your favourite property for next year's visit you can place an Advance Reservation for your chosen dates.

Once we know whether your chosen dates are available and how much the charge for the property will cost, we will contact you with details on how to confirm your booking.

Please note that you can only have one Advance Reservation at a time.

How can I pay?

You can pay via BACS or cheque to pay for your stay.

How much will it cost?

Prices are listed on the relevant property description and include all charges for gas, electricity, bedding and towels. Please remember to bring your own beach towels and linen for travel cots as these are not provided.

Are dogs welcome?

Dogs are welcome at some properties and this is indicated on the property description with a £25 per dog, per stay, fee payable at the time of booking. Please ensure that you clear up after your dog and do not let your dog enter bedrooms or sit on furniture and ensure that you clear up after dog at all times.

What is the Damage Deposit (DD)?

A damage deposit is required when booking a property. The deposit is to cover any losses, breakages or damage that occurs during your stay and any additional cleaning costs that may be incurred by the owner, as a result of your stay. It will be returned to you if everything is left spick and span. It is your responsibility to check the equipment in the property when you arrive and notify Shoreside Lettings of any anomalies to prevent any confusion once you have left.

What information is provided during my holiday?

We ask each owner to provide Shoreside Lettings properties with handy information such as local shops, attractions, emergency numbers and suggestions of places to eat in the area.

What can we expect in a Shoreside Lettings Property?

Each of our properties are different and some owners will provide a welcome pack with some supplies of tea, coffee, milk and sugar for your arrival and often this is extended to some toiletries. The beds will be made up for your arrival and towels are provided for each member of your party.

Why do you need to know the number and composition of the party when booking?

Please ensure that you let us know how many will be staying in the property during the holiday so that adequate linen can be provided and in case of any emergencies. It is helpful to have the names of all the people in the group provided when booking. Some owners also have preferences on the types of groups and ages that can be accepted in their property. Please check with us when booking for full details.

What happens if I need to cancel my holiday?

We advise that all guests take out insurance against cancellation of the holiday as the deposit is non- refundable.

What time can we arrive and depart?

The time at which property will be available for your arrival is shown on the confirmation letter – usually it is 4.00pm. Check out is at 10.00am on the day of departure.

Where do I collect the keys?

This is detailed in the confirmation letter you will receive after paying for your booking.

Is linen provided?

Bedding and towels for each of the guests booked to stay in the property is provided. Please ensure that the correct number of guests is confirmed with Shoreside Lettings prior to your stay, to ensure that you have enough linen and bedding. Please note that linen for travel cots is not provided. Beach towels are not provided so please remember to bring your own.

Who do we contact if we have a problem during the holiday?

Please contact Shoreside Lettings at the earliest possible opportunity.

What happens if I have a complaint?

Please contact Shoreside Lettings at the earliest opportunity.

Can we give feedback?

We value feedback from our guests and will send you a request to complete an online questionnaire following your stay.

What if I have special requirements?

If you have any special requirements such as mobility issues, please talk to Shoreside Lettings to help you find your ideal property.