Booking Terms and conditions

1. General

1.1. Shoreside Lettings registered address is Exchange House, St Cross Lane, Newport, Isle of Wight PO30.

1.2. Shoreside Lettings do not hold any proprietary interest in the properties but merely act as agents for the owners of the property ("the Owner"). The letting arrangements are made by Shoreside Lettings on behalf of the Owner and the contractual relationship in connection with the lettings is between the Owner and you.

1.3. The booking is complete when you receive confirmation from Shoreside Lettings in writing ("Booking Confirmation").

2. Making a booking

2.2. Bookings may be made by telephone on 01983 245100 or via the Shoreside Lettings website at

2.2. Shoreside Lettings may, at the request of the owner, request details of all persons in your party including names and ages. If requested, this information must be provided in writing within fourteen days and prior to the first day of letting. This information may be required by the Owner or Appointed Agent for insurance purposes.

2.3. A booking is complete once you have received confirmation from Shoreside Lettings in writing ("Booking Confirmation"). The Booking Confirmation will contain contact details for the Owner or its Appointed Agent.

2.4. Hen or stag parties are not permitted in any of the properties unless agreed with the Owner or its Appointed Agent prior to booking.

3. Deposit

3.1 A booking, whether by telephone, post or via the Shoreside Lettings website, must be accompanied by a deposit.

3.2 If a booking is made eight weeks or more before the letting is due to start you must pay a deposit equal to the sum of 30% of the letting fee.

3.3 If a booking is made less than eight weeks before the letting is due to start, the full letting fee plus any damage deposit, if required by the Owner or Appointed Agent, ("the Damage Deposit") plus any additional charges, must be paid by you at the time of booking.

4. Final Payment

4.1 Payment of the balance of the letting fee plus any Damage Deposit plus any additional charges due to Shoreside Lettings must be paid to Shoreside Lettings eight weeks before the letting is due to start ("the Due Date").

4.2 Non-payment by the Due Date may be treated as a cancellation.

4.3 Shoreside Lettings do not and shall not be responsible for sending reminders of the Due Date.

5. Changing Booking Dates

5.1 Once a booking has been accepted and confirmed by Shoreside Lettings the booking can only be changed with the written agreement of the owner and Shoreside Lettings.

5.2 Where Shoreside Lettings agree to the change in the dates of the letting an administration fee of £30.00 must be paid by you.

6. Cancellation

6.1 If you wish to cancel the letting you must notify Shoreside Lettings in writing ("Cancellation Notice").

6.2 A booking can only be cancelled prior to the start of the letting.

6.3 In the event that a cancellation is made then a cancellation charge is payable depending on the number of days before the letting start date the Cancellation Notice is received by Shoreside Lettings. The amount payable is set out in the table below.

Number of days before letting start date that notification is received the cancellation Charge (as percentage of the total cost of the letting) is as follows:

No. of Days / Cancellation Charge

0 – 13 days / 100%

14 – 27 days / 75%

28 – 55 days / 60%

56 days or more / The Deposit (25%)

7. Duration and Times of Letting

7.1 The period booked cannot be exceeded unless Shoreside Lettings give written approval. You will be liable for any cost of whatever nature incurred because of an unauthorised extension. If you wish to have a late departure, or extend your stay, please speak to Shoreside Lettings no less than 48 hours before the due departure date and time. Late departures and extensions are subject to availability.

8. Your Obligations

You agree:

(a) where a telephone is available for use at the property, to pay for all telephone charges incurred during a letting unless included in the letting fee;

(b) to vacate the property by 10am on the day of departure;

(c) to pay for any losses or damages to the property, caused by you or a member of your party (reasonable wear and tear excluded, which for the avoidance of doubt means repairs that are decorative and wear out or come adrift in the course of reasonable use) which will be determined at the Owners or its Appointed Agents discretion;

(d) to inspect the inventory left at the property and report any discrepancies, or damage and faults in the property to Owner or its Appointed Agents within 24 hours of arrival. If no discrepancies, damage or faults are reported within this period, the property and inventory will be deemed to be correct and in full working order;

(e) to take good care of the property and leave it in a clean and tidy condition at the end of the letting. A cleaning service is not provided during the letting unless otherwise specified or agreed. Should the Owner or Appointed Agent be dissatisfied with the condition of the property upon your departure, they may refuse to take a booking from you again. If you are excluded from a property then Shoreside Lettings have the right to refuse any more bookings from you at any property;

(f) to permit the Owners or Appointed Agents and Shoreside Lettings reasonable access to the property;

(g) not to part with possession of the property, or share it, except with members of the party confirmed in the booking;

(h) not to sell or transfer the booking to another party without the written agreement of Shoreside Lettings;

(i) not to exceed either the total number of people stipulated in the property description or the total number of people stated in the Booking Confirmation;

(j) not to have anyone other than those detailed at the time of booking and listed in the Booking Confirmation staying at the property;

(k) not to use a cot for a child over the age of 24 months;

(l) to respect the well-being of those occupants of adjoining or nearby properties and not to cause an annoyance or become a nuisance. Complaints from adjoining or nearby occupants to Shoreside Lettings properties regarding your behaviour may result in the Owner or Appointed Agent or Shoreside Lettings requiring you to leave the property immediately without a refund of any monies paid by you.

9. The Damage Deposit

9.1 Where a Damage Deposit is required, this will be stated at the end of the property description as displayed on the website and in the brochure and confirmed in the Booking Confirmation . The Damage Deposit is non-interest bearing.

9.2 The Owner or Appointed Agent shall be entitled to deduct from the Damage Deposit the cost of remedying any breach of the obligations set out in clause 8 and shall be entitled to charge any additional amount where the Damage Deposit does not fully cover the cost of remedy.

9.3 The Damage Deposit is accepted by Shoreside Lettings as agent for the Owners.

9.4 All disputes are the responsibility of the Owner or Appointed Agent and will be dealt with direct between you and the Owner or its Appointed Agent. Shoreside Lettings cannot act on your behalf in any dispute between the Owner or Appointed Agent and yourself concerning it. Such disputes should be settled directly with the Owner or Appointed Agent.

9.5 Where no breach of obligations set out in clause 8 above has occurred, you will be refunded the whole amount of the Damage Deposit.

10. Non-availability of Property

10.1 If for any reason beyond Shoreside Lettings or the Owners’ or the Appointed Agents’ control the property is not available on the date booked, or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by you will be refunded in full and Shoreside Lettings may cancel the booking.

10.2 Where possible Shoreside Lettings will provide you with four weeks notice except in extraordinary circumstances.

10.3 If the notice period is less than four weeks Shoreside Lettings will endeavour to find you alternative accommodation or, at your request, refund to you any sums you have paid. You will have no further claim against Shoreside Lettings or the Owner or the Appointed Agent.

11. Price Changes

11.1 Shoreside Lettings has made all reasonable efforts to accurately describe the property in the information that we publish.

11.2 Shoreside Lettings cannot accept responsibility for errors contained in the information or any mis-description as a result of inaccurate information given to us by the Owner or Appointed Agent.

11.3 You acknowledge that minor differences may arise between that information given and the actual property itself.

11.4 Shoreside Lettings reserve the right to amend prices quoted in published information due to errors or omissions but such changes shall be notified to you as soon as possible.

11.5 You shall be at liberty to cancel the booking if the amended price is significantly higher than the original price quoted.

11.6 Clauses 10.1 – 11.6 inclusive are particularly pertinent in respect of any properties currently being built.

12. Liability

12.1 Subject to condition 12.2, Shoreside Lettings do not accept liability for any act, neglect or default on Shoreside Lettings’ part or the part of the Owners or Appointed Agent or any other person not within their employ or otherwise under their control, nor for any accident, loss, costs, expenses, injury, expense or any other inconvenience or claim for compensation whatsoever, whether to person or property and whether caused by Shoreside Lettings, its employees or agents or otherwise, which you or any other person may suffer or incur arising out of, or in any way connected with the letting. In addition, the Owner, Appointed Agent and Shoreside Lettings accept no liability for loss of or damage to your possessions on the Owners’ property or land.

12.2 Nothing in these conditions excludes or limits the liability of Shoreside Lettings or the Owners or the Appointed Agent:

(a) for death or personal injury caused by Shoreside Lettings’ or the Owners’ or the Appointed Agents’ negligence; or (b) under section 2(3), Consumer Protection Act 1987; or (c) for any matter which it would be illegal for Shoreside Lettings or the Owners or the Appointed Agent to exclude or attempt to exclude their liability; or (d) for fraud or fraudulent misrepresentation.

12.3 In all cases, except for personal injury or death, our liability to you for the total of all claims arising out of the letting is limited to the cost of the booking fees less any insurance or cancellation charges.

13. Pets

13.1 Pets are only permitted with the prior consent of Shoreside Lettings or the Owners or the Appointed Agent and where such pets are permitted, they are to be kept under control and exercised off the premises.

13.2 Pets are not permitted in the bedrooms or on the furniture and neither Shoreside Lettings nor the Owners not the Appointed Agents can accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet.

13.3 A weekly charge will be made for pets in the sum of £25 per pet per week, or part thereof, which is payable to Shoreside Lettings as agents for the Owner at the time of booking.

13.4 It is your responsibility to ensure your pets do not disturb those in adjoining properties or nearby and, on departing from the property, it is your responsibility to ensure that you have cleared up after your pets and that there is no trace of your pets having been at the property.

13.5 Where the description of a property states 'regret no pets' or otherwise restricts the keeping of pets at the property, Shoreside Lettings and/or the Owners/Appointed Agents cannot guarantee that there has been no pets previously kept at the property.

14. Method of Payment

14.1 Payments may be made by cheque (drawn from a UK bank only) or BACS.

14.2 Cheques should be made payable to 'Shoreside Lettings'.

14.3 Post-dated cheques are not accepted.

14.4 Any charges raised against Shoreside Lettings by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to you and you are liable to reimburse Shoreside Lettings within seven days of receipt of notification from Shoreside Lettings.

15. Overseas Bookings

Overseas applicants may pay by Sterling cheque drawn on a UK bank or by a SWIFT bank transfer. Any charges for payments from overseas will be passed on to you.

16. Eligibility

Shoreside Lettings reserves the right to accept or refuse bookings at their absolute discretion.

17. The Holiday Letting

The letting confers upon you the right only to occupy for a holiday within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.

18. Information published

Some of the information published by Shoreside Lettings relates to matters beyond the properties such as shops and public houses. Closure of such premises and other changes to external facilities are outside Shoreside Lettings' control. If Shoreside Lettings is aware of any changes to the information at the time of your booking, then it shall endeavour to inform you of these changes.

19. Complaints

19.1 All complaints must be notified to Shoreside Lettings as soon as reasonably practicable, as the Owner or Appointed Agent may be required to carry out on-the-spot investigation and if necessary, carry out remedial action.

19.2 If Shoreside Lettings or the Owners or the Appointed Agent were denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the letting, then this may result in a reasonable reduction of any compensation payable to you arising out of such a complaint.

20. Linen

Linen and bath towels are changed between lettings and weekly during lettings. Beach Towels are not provided.

21. Breach of Contract

21.1 If there shall be a material breach of any of these conditions by you, the Owners, or the Appointed Agent or Shoreside Lettings reserve the right to re-enter the property and terminate the letting.

21.2 If there shall be a material breach of any of these conditions by Shoreside Lettings, the Owners or the Appointed Agent, then you have the right to terminate the letting.

21.3 In the event that Shoreside Lettings is unable to find someone else to occupy the property for the remainder of your stay, no refund of any sums you have paid will be returnable to you.

21.4 Termination of the letting pursuant to condition 22.1 and 22.2 does not affect that party's other rights and remedies.

22. Governing Law and Jurisdiction

The contract between the Owner and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have the exclusive jurisdiction to settle any dispute claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).

23. Authority to Accept

The person who completes the booking and therefore accepts the terms of these booking conditions confirms that:
(a) he or she is authorised to agree the booking conditions on behalf of all persons included on the booking, including those substituted or added at a later date;
(b) he or she is over eighteen years of age and a member of the party intending to occupy the property; and
(c) he or she agrees to take responsibility for the party occupying the property.

24. Discrepancies

24.1 In case of a discrepancy between these booking conditions and any other contents of a Shoreside Lettings conditions, these conditions shall prevail.

24.2 In the event of inconsistency between these booking conditions and any other information regarding the property, these booking conditions will prevail.

25. Data and Privacy

25.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. From time to time we may use other companies and individuals for the purposes of administration. These companies and individuals will not be allowed to use your personal information for any other purpose than that which Shoreside Lettings may have instructed. Your identity will also be made available to the Owner and their Appointed Agent. By booking with us you are deemed to have consented to use of personal information for these purposes. If you require any more details concerning your personal details, please refer to our privacy policy.

25.2 Shoreside Lettings are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws "Data Protection Laws". Your information will be processed by Shoreside Lettings in accordance with our privacy policy. If you are not booking online a copy of our privacy policy will be available on request.

26. Validity Clause

If any term or provision in these booking conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.